FAQ

Before using the contact form below, double check that your question isn't answered in these FAQs:

Hoop: A Hoop with a leverback closure. they are hypoallegnic and good for those who like the "huggie" look. Also compatable for folks with gauges! Hook: Made of Surgical stainless steel. Great for those with very sensitive ears.

My processing times are currently 2-3 weeks. This means that your order will be SHIPPED within this time frame, not necessarily delivered. Please keep in mind that I make all pieces by hand. Lots of love and care takes a little extra time:)

Unless stated on my instagram (@aptfiive) I currently do not offer customs. If I do, slots are limited and announced on my instagram or through email if you are subscribed to my site!

Yes! I also include a randomly selected extra pair of earrings for all international orders to counter the extra shipping cost.

Depending on your country, extra customs/taxes might need to be collected upon delivery. Please keep this in mind when placing an order.

Message me through my contact page! I will do my best to repair/replace your piece!

Yes! However, I don't send free replacements for lost pieces. I can offer 50% off your purchase if its only one side missing.

contact form

I respond Mondays-Fridays within 2-5 days. Please include your order # in your message if you have one.

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